Tenants text. You get a structured ticket. Your team handles the rest.
Tenants already text — TaskLinePro just gives them a number to text. Every maintenance request comes back as a clean, structured ticket with address, photos, and priority — automatically. And for tenants who still prefer to call, our 24/7 virtual agent phone line handles it the same way. No answering service. No on-call rotation. No missed voicemails.
Tenants text a number. After-hours requests still get logged — without waking you up. For callers, our voice line answers 24/7 and creates the same structured ticket.
See how it works →Every TaskLinePro ticket arrives complete: tenant name, address, contact, issue, photos, priority. One source of truth — no more game-of-telephone between tenant, office, and vendor.
See how it works →Automate intake, not judgment. TaskLinePro handles the repetitive 80% — first-touch logging, ticket structuring, vendor-ready briefs — so your team focuses on the work only humans can do.
See how it works →See how much you could save compared to a traditional answering service.
~40 total tickets/mo (0.4 per unit)
~25% after-hours → 10 tickets
Posh: 40 calls (140 min) · TLP: 40 tickets
$204/mo base (100 min included)
$2.04/min overage
Best plan auto-selected from Posh pricing
Both services covering all hours — Posh handles voice calls, TLP handles voice + SMS
Posh Elegant
$285.60/mo
40 calls · 140 min
$204 base + 40 min overage
All voice calls · 24/7 · per-minute billing
TaskLinePro Pro
$27.00/mo
40 tickets · all hours · voice + SMS
$27/mo base · all tickets within plan
Covers daytime + after-hours
You Save
$258.60/mo
$3103.20/year
Both covering all hours — Posh voice vs TLP voice+SMS
Plus: easy ticket management, photo attachments, phone line for 24/7 intake via SMS and voice — all included.
Start Saving NowVoice calls and SMS texts run on the same phone line and flow through different intake paths, then merge into a single ticket pipeline for resolution.
TaskLinePro receives the text and responds with a secure submission link.
The secure link opens a simple form. She enters issue details, uploads a photo, and submits.
TaskLinePro instantly notifies the team with a detailed service ticket email containing all tenant and issue information.
The manager reviews the service ticket, contacts the plumber and sets the ticket status to In Progress.
The service ticket is opened in the portal and shared with a trusted service provider, complete with all details and photos. The service visit appointment is confirmed with the tenant and the plumber.
The plumber visits the unit, completes the repair. The property management team member marks the ticket as resolved in the portal.
With the repair completed, the property manager opens the dashboard, confirms the work is done, and marks the service ticket as Resolved.
| Property Address | Open | In Progress | Resolved |
|---|---|---|---|
| 12 S Main St | 0 | 0 | 1 |
| 4 Button Dr | 0 | 0 | 0 |
The problems you deal with every day — scattered messages, missed calls, incomplete work orders — aren't inevitable. Here's how TaskLinePro eliminates them.
Every tenant message — text or call — goes through one shared company number into one system. Your whole team sees it. When a staff member gets a tenant text on her personal phone, then steps away for a family matter, that message sits invisible to everyone else. With TaskLinePro, it's in the system the moment it arrives — any team member can pick it up.
Answering services bill by the minute — and every call adds up. TaskLinePro charges a flat rate per ticket, whether the tenant texts a one-liner or calls with a detailed issue. You know exactly what you'll pay each month, and it's typically far less.
No more scribbled messages or half-remembered voicemails. Every ticket arrives with the tenant's name, unit address, contact info, issue description, photos, and priority — ready to hand to a vendor or assign to staff.
Every new ticket triggers SMS and email alerts to your staff. Anyone can click the link and see the full details instantly. Reply to the tenant, update the status, or reassign — all from one place. No chasing people down to ask "did you see that text?"
Tenants text or call any time — nights, weekends, holidays. Every request gets logged immediately. No answering service. No on-call rotation. No voicemails sitting until Monday morning. Your team wakes up to organized tickets, not a backlog of missed calls.
Your dashboard shows ticket counts by status for every property. Search and filter by property, tenant, date, or keyword. Download tickets as CSV. Monthly reports break down activity by property, tenant, and date — so you always know where your time is going.