Answers to common questions about TaskLinePro.
TaskLinePro provides affordable tools to property management companies including an automated assistant that can communicate with tenants 24/7 using voice-, SMS- and email. It captures tenant requests, creates tickets, and keeps your team informed without needing call center staff or 3rd party answering services.
Tenants can call your dedicated number and provide information to the voice assistant. They can also text a provided keyword to that number and receive a secure link back to submit details (and images if needed).
Maintenance, lockouts, billing, leasing inquiries, and general property issues. Emergency guidance will also be provided.
Yes, but the customization requires professional services and generally involves additional cost.
Your team receives new ticket alerts over email and SMS. The team can change notification preferences.
Typically within seconds after the tenant completes the call or the web form accessed via SMS.
Yes—up to 3 images per ticket (15 MB total).
You can share a secure link with vendors to view ticket details with optional images, and respond.
Yes—view tickets, call history, and billing details in one place.
Yes—you can manage multiple properties and units under one account.
Yes—add multiple notification emails and phone numbers for alerts.
Tenant submissions are paused after several days of failed card charges, and you’ll receive email notices. Restore service by updating the payment method.
Phone calls and SMS are free. You pay for tickets submitted by tenants. Plans have a monthly fee which is billed monthly. The Pro plan has a package of free tickets. Overage tickets are billed automatically based on usage.
Yes—plan changes can be scheduled for the next billing cycle.
Not at this time. If you are unhappy with the service please contact us within 7 days from the account creation and we will provide full refund
Use the Contact link on the homepage or email contact@tasklinepro.com.